We took a day trip charter that provided us with the services of this fish processor. Upon arrival back at dock, not only were we rushed around to give them our fish and get out, it was so mishandled. The two young guys involved working and picking up our order, simply took it and left. Giving us no information, and leaving us in the dark about or fish. We were told you'll get a call, well guess what no call. Contacting them, they told us well you never showed up so we have no information needed to get it out for you. Luckily the fish was processed and frozen, but they want a ridiculous amount of money to ship. It's cheaper to buy the best cooler money can buy and take it home ourselves. The packinging and freezing was good, but do not recommend simply on the employees lack of communication. Traviling you have enough to worry about, don't make it your fish. These folks are the best in the business, IMHO. Friendly service and taking care of your special requirements is their specialty! We had no idea what we were doing, but these pros guilded through the whole process. 50 pounds of salmon and 50 pounds of halibutt! Easy as pie! The crew is friendly, professional and efficient. The owner will bend far over to make sure your order is done right. We had a negative experience with HFP this summer (2017) and do not recommend their services. We had three different orders that we brought in to HFP. Two orders were handled correctly. The third order was lost and we were not told about it until 24 hours before we were scheduled to leave Homer (the order had been brought in a week and a half earlier). Our phone calls were not returned and when we stopped in to check on the order we had the distinct feeling that workers were not telling us the truth. We were finally told the truth (our order of the fish we caught) was shipped to someone else. We were told that we would receive fish caught by HFP before we left. We called to verify and again no one returned our call. We left Homer without the fish promised us and we had already paid for some of it. After arriving home we finally heard from the owner but only after the family we were visiting stopped in to help solve the problem. We did receive fish shipped to us. We were under the impression that the remainder of the payment was not due because of the mistake. A few days later we got a call about paying for the rest of the fish. Our frustration lies in how the error was handled and the extreme lack of communication both in the office and with us. When we picked up our first order of fish there was another customer sharing that he had been waiting for 45 minutes for his fish and it also was misplaced. So it happened to two people in less than a week. We do not recommend their services. This company's employees (two were involved) told me one price when I dropped my fish off for processing and shipping. The day it was to be shipped they called and told me the price was now ....33% h i g h e r ! ! They were only interested in going through how this price came to be...even though I went through the SAME process when I dropped it off. They didn't care that I relied on THEIR employee's original quote when I place the order. I won't have cared if they were 5-10 % off the original quote...but 33+% ! This fish would have cost me almost $30 a pound I cancelled my order ....they now have my fish. There are lots of fish processors in Homer ...STAY AWAY FROM THIS ONE...They are either incompetent or dishonest.
Homer Fish Processing is a US Rv Park based in Homer, Alaska. Homer Fish Processing is located at 1302 Ocean Dr, Homer, AK 99603, USA.
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